Executive Financial Insights Blog

Net promoter score (NPS) is the gold standard of customer experience metrics. First developed in 2003 by Bain and Company, it’s now used by millions of businesses to measure and track how they’re perceived by their customers based on one simple question: How...

As good stewards of our body, we strive to have annual physical exams with our doctors.  However, as a business owner, do you think about the financial health of your business?  Is it operating efficiently?  Are resources properly deployed for maximum...

Overview Revenue Per Headcount is one of the first metrics I establish when starting with a company. It is a simple metric which can be very easily understood and adopted by Ownership and all levels of Management.  Previously in my career, I have worked in public...

Beginning April 6, small businesses and non-profits can apply for an increase to their COVID-19 disaster loans up to a maximum loan amount of $500,000. Now is a good time for business owners to start preparing a “Request for Increase” application to the SBA....

This month, the Florida CFO Group decided to shine a light on the amazing women business owners in our communities. Visit our LinkedIn page to read about: Tiffany Bailey – Bayside Sod, Inc. Cheryl Biron – Lexagen Freedom Accelerator Regine Bonneau – RB Advisory, LLC...

If you are selling your business, you must understand this basic metric.  All too often, business owners focus solely on net earnings multiples quoted by various M&A  providers, and ignore the underlying assumptions on business debts, transaction terms,...

Albeit in various ways, most companies track their metrics one way or another. This may be via dashboard, flash report or KPI portal – the terminology is endless. For our purposes, we will refer to these metric tracking tools as scorecards. There is tremendous...

Strategic entrepreneurs are watching their LTV (Lifetime Value of a Customer) and CAC (Customer Acquisition Cost) numbers. Combining these two metrics into the LTV to CAC ratio creates a powerful metric. Lifetime Value of a Customer (LTV) The Lifetime Value of a...

Few would suggest that the adage that holds that gratification delayed is all the sweeter when realized applies to the Paycheck Protection Program Second Draw Loan (PPP2).  In fact, some small businesses have been forced to shutter – temporarily or permanently –...

If you are a banker, you’ll likely refer to this as the Debt Service Ratio (DSR), but for the rest of world, it’s known as the Debt Service Coverage Ratio (DSCR).  Either way, it’s the same metric. Why is it important? The ratio is primarily used by investors,...